When making a reservation through our website, you enter a contractual relationship with us. A prerequisite for completing a booking through our website is the collection of your personal information. Your personal data is collected following your explicit consent (in order to be able to fulfill our contractual obligation to you) for specified, explicit and legitimate purposes and is not further processed in a manner incompatible with those purposes (Article 5 1b of Regulation (EU) 2016/679). In this contractual relationship in which You are the Personal Data Obligator, our Company operates either as the "Controller" of your Personal Data or as the Processor (Article 4 of Regulation (EC) 2016/679)
Personal Data we collect and how we collect them
While in some cases we will ask you to provide us with your personal information, for example in order to be able to buy our services (we will specify what we need from you at the time), however, you can visit many pages on our site, without having to provide us with any information regarding your personal data.
We may collect your personal data in the following cases:
When purchasing a service: During the completion of your order, you provide us your name, date of birth, credit card details, including the card number, type, card holder name, expiration date, invoice or receipt invoice address, and delivery details of your order.
When you sign up to receive newsletters or other marketing materials or refresh your preferences: Providing us your email address, name and other relevant information, you enable us to better respond to your questions and queries and personalize our direct, non-transactional, communication with you by sending you informative material or marketing materials tailored to your needs.
When you contact our office or our customer service staff: when you contact us by e-mail, telephone or mail, for example, when you contact the booking department, you will be asked to provide us with your personal information such as name, email address, etc.
By using data collection tools when you visit our website: in addition to the information you give us voluntarily, certain information is collected automatically when you visit our website through data-detection technologies we use at times such as cookies. Cookies, whenever you visit our site, collect information from your computer, including technical information such as your Internet Protocol (IP), your operating system, your browser type and version, the referral site as well as information about your shopping preferences, the products you've seen / searched and your activity on our website. If you are a wireless user and access the Internet through your mobile phone or other devices, you need to contact your provider to find out if they collect your personal information.
How we use your information
We will use your information for the following general purposes, provided you have given us your explicit consent:
To complete booking: when making a reservation through our website, we use your information to process the transaction, complete your booking, and provide you with the services you require.
In order to answer your queries: in order to process your request, a member of our customer service may contact you via email, phone, or otherwise. We may also use your contact information to send you information about a reservation (for example, regarding changes in booking to help you find alternatives) or to respond to the suggestions you might send us (for example on our website and services).
To improve your experience on our site and to provide you with information about products, services, special offers and promotions: we use the information gathered from the permanent cookie file on your computer (see Par. - Cookies Policy), along with other personal information you provide us, in order to create a more functional site by evaluating content and traffic on that page. We use this information to provide you with a personalized experience so that you can easily navigate our page and display specific products and services that we believe you are interested in. When you enter personal information or make a reservation on our website, we may use this information to contact you to inform you of special offers and promotions. Still, you may be sent newsletters that we believe you are interested in and have agreed to receive. You can change your preferences about the above ways of communication at any time by contacting us (see Contact Us for questions or comments) or by using the unsubscribe link at the end of each email you receive from us.
For reasons of prevention and detection of criminal offenses or to comply with a legal obligation. For the prevention and detection of criminal offenses either against you or against our business or for complying with our statutory obligations towards the Authorities (eg Tourist Police).
With whom we share your information and why
When you use our website and provide us with your personal data, we use this information to complete your booking, fulfill your possible requests and provide you with email, promotional information or information about your reservation. We do not share your information with third parties unless this is required to complete your order and meet requests for your travel arrangements.
When you make a reservation on our website due to security processes, we may share some personal information you provide to us (for example, your name, your credit card number, details of the billing address) to credit reporting organizations, payment processors or other third parties for the purpose of verifying this information. If your personal information can not be verified (for example, if the billing address you have entered does not match your credit card details), we will contact you to inform you that your purchase request has not been confirmed, and for we ask you to provide us with the corrected information, if possible, so that we can process your order.
Security of your personal data
We recognize the importance of protecting all your personal information and we use the appropriate tools to protect them. For example, only authorized employees are allowed to access your personal data and only for the functions that the business allows. In order to protect the information stored on our system, we have implemented various security measures, including data encryption technology and firewalls, so that unauthorized people cannot access your information.
Personal data move across borders
We would like to inform you that your information is processed outside of your country where our servers and our central database are located. Although the current data protection laws and other EU laws are as complete as those required by law in Greece, we reassure you that we make every effort to ensure that your personal data is processed in accordance with national legislation and any other relevant legislation in force.
As a Data Subject, you have the right to access your personal data processed by our Company and the right to request the correction of any inaccurate data you are referring to (Article 15 of Regulation (EC) 2016/679). Having regard to the purposes of processing processed by our Company in the context of our contractual relationship, you may also require the completion of incomplete personal data, including by means of a supplementary statement to our Company (Article 16 of Regulation (EU) 2016/679).
Right of access ‐ You have the right to access your personal data. You also have the right to receive some information about how we handle your personal data. This information is provided in this document.
Right to rectification ‐ Under certain circumstances, you have the right to correct your inaccurate personal data and fill in incomplete personal data. Please note that we may not be able to correct the inaccurate personal data you have given us and that this change may be charged.
Right to erasure ‐ Under certain circumstances, you are entitled to the deletion of your personal data. This is the so-called "right to be forgotten".
Right to restriction of processing ‐ Under certain circumstances, you are entitled to restrict the way we use your personal data.
Right to data portability ‐ You are entitled to receive your personal data (or to send your personal data directly to another data controller) in a structured, widely used and machine-readable form by us.
Right to object ‐ You have the right to oppose certain types of personal data handling we apply. This applies to all our activities based on our "legitimate interest".
Finally, you also have the right to file a complaint with the competent data protection supervisory authority.
Your personal data is only stored for as long as your account on our site is active. Otherwise, your data will be stored for as long as it is necessary for our company to comply fully with its statutory obligations (Article 23 of Regulation (EC) 2016/679).
Contact for questions or comments
Kos Island - International Airport Hippocrates
Telephone: +30 2242023397
Last update: 15/05/2018
Founded in 1992, AutoBank has grown into the leading car rental company in Kos island providing thousands of clients with worry-free car rentals.