Rental Terms & Conditions
Payment: We ask that you pay a deposit when you make your booking, and rest of payment locally to the rental station.
The following forms of payment are generally accepted in Greece: All major Credit cards - Visa, MasterCard.
ACCEPTED: MasterCard, Visa, Maestro
NOT ACCEPTED: Pre-paid credit cards, Laser, debit, Amex, Diners, or Switch cards
A valid credit card in the name of the main driver must be presented as guarantee for the rental. Our local car rental partner may reserve an amount of 700-1200 Euro (depending on your selected car group) as guarantee, which will be released after the end of the rental period if no damage / theft has occurred.
In the event that you fail to present a valid credit card or lack sufficient funds available on the credit card, the car rental agent may refuse to release the vehicle. In these instances, no funds paid will be reimbursed.
Driver and Licence Requirements
All driving licences which have been issued within the European Community will be accepted. International driving licences (IDP) will be accepted.
All National driving licences in Roman Alphabet and in a credit card format that are subject to the list of contracting parties to the convention on road traffic in Vienna, will be accepted.
All other National driving licences must be accompanied by a valid International Drivers Permit in Roman Alphabet.
Minimum age 23 years, maximum age 75 years.
Drivers must have held a full licence for a minimum of 1 year.
Drivers must also show their passport or national identity card on collection as additional proof of identity.
Reservations are always confirmed for a given car group -not for a specific car model. The car on your voucher represents the vehicle for the class (group) you have booked. We cannot guarantee a specific make or model. Any specific cars mentioned are simply typical examples of the size, specifications and performance applying to that car group.
Vehicles are NOT permitted to be taken out of Greek borders.
One way rentals are allowed between our four locations with no extra charge.
Your vehicle will only be kept available for up to two hours after the agreed time of collection. In the case of arriving after the agreed time of collection, you must inform us. Any services provided by AutoBank during late or out of office hours are extra charged.
Included in your booking cost:
Unlimited Mileage Allowance
The Vehicle is provided with an unlimited Kilometer / Mileage Allowance.
Third Party Liability Insurance
Third party motor liability insurance is provided in accordance with local legislation.
24h hour roadside assistance is provided free of charge
Taxes & Surcharges
Your booking includes all local taxes and premium location fees.
The amount authorised/collected is generally the vehicle excess and the fuel deposit. The credit card needs to carry the name of the main or the additional driver.
No credit will be given for the unused portion of the Rental Period.
Any additional drivers are arranged for and paid for locally and are not included in the basic rental price. Additional drivers must present either a passport or an ID in addition to their driver's license. Minimum/Maximum age restrictions apply.
Fuel is paid by the client who is obliged to return the vehicle with the same amount of gas as he collected it. Otherwise, the difference will be charged locally.
What clients pay locally:
Fines and penalties
You are responsible for the cost of any parking fines or other penalties incurred whilst the Vehicle is on rent to you. The supplier will pass the relevant charge on to you plus any administrative expenses.
Late or out of office hour charges
Out of office hours service between 21.00 to 07.30 o' clock are available with an extra charge of 26.04 euro.
If the vehicle is returned later than the time specified in the voucher, extra charges apply.
Special Request items are available On Request and if applicable are Subject to Availability and Seasonal Variation, and will be provided by location. Special requests cannot be guaranteed. For most locations a security deposit is generally required.
Baby / Child / Booster Seats
Baby seats are available with an extra charge and must be fitted by a parent or guardian (client must specify the age of baby or child).
Navigation System is available and provided with an extra charge
48 hours prior to arrival no cancellation fee is required, less than 48 hours a cancellation fee equal to the deposit given at the time of reservation/confirmation is required.
Terms and Conditions and Prices are subject to change without further notice.
The customer understands that all insurance cover is provided by the company supplying the vehicle for rental and not AutoBank. Liability for claims in excess of the insurance cover purchased rests with the hirer of the vehicle. AutoBank car rental do not provide insurance cover of any kind in relation to the hire of the vehicle and are not liable for damages incurred in the event of an accident.
Basic Coverage Insurance / Collision Damage Waiver (CDW) with excess amount
Is included in the booking cost and reduces your financial liability up to a maximum of:
€700.00 for car groups A, BA, B, BB, B1, CA, C, CAD,
€900.00 for car groups A1, D, DD, D1, D2, E1, F, F1D,
€1200.00 for car groups H, H1, J, J1, J1A, J2, J2A, J3A, M, MD, M1,M1A, M1D,N,NA
€2.200.00 for car group L
Note: In case of an accident, you must contact the police, report the incident immediately and submit a copy of the police report with the rental agreement to the rental location. Basic Coverage Insurance (or CDW) protection does not apply beyond the rental date agreed with the pickup location. For details of this insurance, please check with the supplier on collection of the vehicle.
Super Cover Insurance / Full Damage Waiver (FDW)
Super Cover Insurance limits the liability in case of accidents to €0 (Zero) by paying the daily amount of €10.
Important note: A valid credit card in the name of the main driver must be presented as guarantee for the rental, if you did not purchase Super Cover Insurance.
Wheels, Underside and Glass (WUG)
In case of booking AutoBank’s Basic Coverage Insurance (CDW), wheels, underside and glass insurance is available for all car groups, at the cost of €5 per day.
AutoBank’s Super Cover Insurance (SCI) covers all damages to wheels, tires, glasses or damages caused to the underside of the car as long as they were not done intentionally or as a result of negligence or oversight.
A valid credit card in the name of the main driver must be presented as guarantee for the rental, if you did not purchase Super Cover Insurance.
Damages to the interior of the car (upholstery, dashboard, r/cd) as well as keys, wheel cover, antennas,etc are not covered by any insurance unless they were caused during an accident. Therefore, despite the extra insurance, we may still reserve an amount up to 200 euro for damages that are not covered by any other insurance.
Ferry travel / Ferry insurance:
Vehicles can be taken, by ferry, to ALL other parts of Greece. However, the insurance provided does not cover ferry travel. Additional insurance which covers ferry travel is available upon collection of the car with an extra charge of €74,40 per rental.
Exceptions in CDW, FDW & WUG:
Charges for any of the damages written below will be charged directly to the client, the most important are the following: Antenna, trays, damage to car lock, loss or damage to keys, windshield wipers, interior of the car, spare key and car jack, hubcap, lights, gas cap,damage to upholstery of a car, damages to the roof, damages caused by roof rack and any luggage on it, extreme dirtiness in a car, personal belongings in a rented car, damage due to negligence, fuel errors, damage to child seats and baby seats, lack of electricity because of forgotten turned on electrical devices, loss of car documents, loss of registration plate. The car rental company, in any case, is not obligated to replace a flat tyre or damages in music devices (radio, CD/mp3 player, etc.).
Towing costs are not covered by any insurance.
AutoBank car rental will not refund any telephone, taxi or hotel costs.
AutoBank car rental or the car rental company will not be held responsible for anyone driving under the influence of alcohol/drugs, causing willful damage, off road driving, driving without care and attention or damages caused by negligence,and traffic violations.
The client will accept direct responsibility in respect of such claims.
Any unnoticed accident or damage to the vehicle may be interpreted as negligence. This may result in a charge to the client.
Theft Protection (TP)
Is included in the booking cost, in the case of theft or fire, you must contact the police and report the incident immediately, and submit a copy of the police report, the rental agreement and the vehicle keys to the rental location. Responsibility is non-waiverable in case of theft or damages due to a theft attempt (excess apply). Theft protection does not apply beyond the rental date agreed with the pickup location. For more details regarding this insurance, please check with us during vehicle pick up.
Additional insurances such as Ferry Insurance and WUG (wheels / underside / glass) are available to purchase.
Founded in 1992, AutoBank has grown into the leading car rental company in Kos island providing thousands of clients with worry-free car rentals.